Frequently Asked Questions

Here are the most frequently asked questions we receive, and our answers!

If you have a question that you don’t see here, please contact us.

Make sure you read our Terms and Conditions regarding your booking.

General Questions

What is the cancellation policy?

For cancellations more than 30 days before arrival you will receive a refund, less the booking fee, cancellation fee, and credit card fees.

For cancellations less than 14 days before arrival you will forfeit the full deposit paid.

For cancellations less than 7 days before arrival you will forfeit the full amount paid.

Do you need a bond / security deposit?

A bond is required on all bookings, paid 24hrs in advance of your arrival, equivalent of 1 nights stay. 

How quickly is the bond/security deposit refunded?

The bond / security deposit will be refunded after the cleaners have inspected the property on your departure date. The refund will be credited to the method of payment used for the accommodation within 7 working days.

Can I smoke at the property?

No. To maintain the health of our guests and the cleanliness of our properties they are strictly non-smoking, including on the balcony. Penalty rates will apply if you smoke at the property.

Are pets allowed at the property?

No. To maintain the health of our guests and the cleanliness and high quality of our properties they have a strictly no pets allowed policy. Penalty rates will apply if you are found with pets and you may not receive your bond back.

Can we host parties in the properties?

No. Large parties and events are strictly prohibited. Failure to adhere to this policy will result in the termination of booking and loss of monies paid, including the bond. Schoolies bookings are strictly prohibited.

What happens if we break something, or if an appliance breaks down?

Report any damaged items or broken down appliances to GCStayz as soon as possible. The contact information will be available in your welcome pack. 

We will endeavour to get the appliance repaired or replaced as soon as possible.

Damage to the unit or the contents will be deducted from your bond at our discretion. If the bond is not sufficient to cover the damage, you will be charged for the balance.

What do we need to bring?

We go out of our way to make you feel at home during your stay. This means all linen, bath towels and dish towels are provided. In the case that you require extra linen or towels, this can be arranged for a small fee.

If you require a cot, porta-cot, highchair, etc., please let us know at the time of your booking and we can assist you with these items.

All basic toiletry and kitchen items such as toilet paper, dish soap, hand soap, laundry detergent, etc. is provided.

The apartment is not serviced during your stay unless pre-arranged. If you require additional housekeeping, please let us know at the time of booking.

What COVID regulations do you have in place?

We understand the reluctance around travelling during these uncertain times. We would like to put your mind at ease by guaranteeing that all bookings that are directly affected by COVID-19, where guests are unable to travel due to travel restrictions or border closures, will receive a travel voucher credit for the same amount as their booking, to be used at another time.

Alternatively you can apply for a full refund upto 48hrs prior to your booking, less the booking fee of $50 and cancellation fee of 1 nights stay (please note that we are not responsible for credit card fees and third-party fees via. Booking.com or Airbnb and as such, these cannot be refunded).

We encourage travellers to stay informed about State Government Restrictions, and check for the most up-to-date information here.

If you have any questions, contact Suzanne today.

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